Emergency Dental Care

A dental emergency can happen when you least expect it, whether it’s a broken tooth, a lost crown, or sudden swelling in the cheek. If you are experiencing a dental emergency, contact your dental center as soon as possible. Your MCDC dental team is here to help you determine if treatment is needed now, or if it can wait. Call (877) 313-6232 to talk to someone about your dental emergency and get scheduled.

What you can expect as an emergency patient?

If you are experiencing pain or need emergency dental services, we will find you the earliest available appointment at your nearest My Community Dental Center – whether you’re a current or new patient.

In most cases, the practice will be able to accommodate emergency walk-in times* or offer a same-day appointment, however, next-day appointments are occasionally necessary. This does not guarantee an immediate appointment or treatment. In some cases, treatment may require multiple steps to eliminate the dental problem.

Once your dental team assesses your situation over the phone, we will do our very best to get you in to be seen as soon as possible. In some cases, he or she may share ways to help ease symptoms or refer you to another dentist or to your local hospital if appropriate.

*Due to the situation surrounding the Covid-19 pandemic, our offices are following recommendations made by the CDC. One of those recommendations is limiting the number of patients waiting inside the building to be seen for an urgent dental need. We may ask you to contact your local MCDC office upon arrival to the parking lot, where you could be asked to wait in your car until the dentist is able to work you into their full schedules. We appreciate your patience and understanding as we work to take care of your dental needs.

What constitutes a dental emergency?​

  • Severe, lasting toothaches or other types of tooth pain
  • Abscesses and swelling inside or around the mouth or jaw
  • Infection that results in discharge inside or around the mouth or jaw
  • A lost dental restoration, such as a filling or crown
  • Damage to the soft tissues of the mouth, including the tongue, cheeks, lips, and gums
  • A cracked or fractured tooth
  • A chipped or broken tooth
  • A partially or fully knocked-out tooth

Emergency care can also include cancer patients needing treatment before, during, and following chemotherapy or radiation.

If you have experienced a trauma to the head or neck, a broken jaw, or excessive bleeding, we recommend you go to the emergency room.

Why the ER is NOT the answer for a dental emergency

Many emergency rooms are simply not equipped to treat certain emergency dental needs. Pain is not the only way for a dental emergency to be present, so it’s important to discuss your particular issues with a dental professional. Some issues the local ER or urgent care may not be able to help include:

  • A tooth that needs to be pulled
  • Root canal or other emergency dental work
  • Lost or cracked filling
  • Fixing dentures, crowns, bridges, or veneers
  • Broken, severely chipped, or lost tooth

Still not sure you’re experiencing a dental emergency? Call us! We will help you determine if treatment is needed, or if it can wait.

Dental Emergency FAQs

A dental emergency is a situation that requires prompt attention from a dental professional. Without immediate attention, dental emergencies can be potentially life-threatening. In the case of a dental emergency, it is important to avoid emergency rooms unless otherwise instructed.

A few common treatment and dentistry needs may be important, but don’t require emergency or urgent care. We can assist in scheduling:

  • Dental exams and cleanings
  • Dental x-rays
  • A chipped tooth that doesn’t have sensitivity or pain

First of all, we’re sorry you are experiencing a dental emergency. We’re here to help and ready to take care of you and that great smile of yours.
Call us immediately! We want to make sure we have all the correct information on your mouth, so we’ll take the time to review and update your chart as necessary. We’ll also talk to you about your symptoms, review any previous issues, and discuss possible treatments.

Our on-call staff member will take your information and inform the dentist of your situation so they can contact you when the dental center opens. If you need immediate attention after hours, please go to your nearest emergency room.

Until you can talk to us or see us, there are certain things you can do in an emergency dental situation that may help. If you’ve already talked to us, be sure to follow any instructions we gave you.

  • Broken, chipped, or cracked tooth: Rinse your mouth with warm water and apply a cold compress to your face. If the tooth is broken or chipped, wrap the fragment in wet gauze or a wet towel and bring it with you when you come in.
  • Knocked out tooth: If possible, gently insert the tooth back into its socket, holding it there by its top with a clean washcloth. If the tooth is dirty, rinse it, including the root, but DO NOT scrub it or remove any attached tissue. If you can’t put the tooth back in, hold the tooth under the tongue until your appointment.
  • Broken jaw: Apply ice or a cold compress to the face. Go to the ER.
  • Bitten tongue or lip: Clean the area with a wet cloth and place a cold compress there to reduce swelling. If the bleeding persists or is excessive, go to the ER.